I have realized that I have formed a crazy sorta love for the Honda automobile. Although I am sure there are other cars that are a little cheaper on the budget, there is something about the customer service that Honda has to offer. Today I am sitting in the service center lobby of the Honda dealership waiting for my car to get an oil change. While I wait, I have the cubs playing on the Plasma screen TV in front of me, my computer picking up the free wireless Internet access, drinking a Starbucks freshly brewed coffee, and sitting with my feet up in a recliner chair. It used to be that we always got the same service guy when I went to the dealership in Lisle. I used to drive 45 minutes to visit Laird (an older gentleman that would know you by name as you walked in the door). Now that Honda switched to making you talk to the service guy that was up next, I moved my business from the Honda in Lisle to the Honda dealership down the street. Although I am sad to not see Laird every oil change, I am pleasantly impressed with the service men I have dealt with. Never once have I am encouraged to get something fixed that I did not need, nor have I gotten any run around with what was wrong with the car. I don't know when I will have to be in the market for a new car but something tells me Honda will win my service.
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